Conversation AI - Auto Follow-Up Enhancement

Modified on Thu, 13 Nov at 5:06 AM

What’s New — Smarter & Context-Aware Auto Follow-Up for Conversation AI

We’ve rolled out a major enhancement to the Auto Follow-Up 
feature in Conversation AI!  

Previously, bots would sometimes send unnecessary or excessive follow-ups
, even after a conversation had clearly ended — for example, when a user was disqualified, not interested, or had already booked an appointment.  

With this update, the bot is now context-aware
 and intelligently analyzes the entire conversation
— including the last few messages — before deciding whether to send or cancel a scheduled follow-up.  

This makes the bot more human-like, relevant, and respectful of user intent.

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How It Works

No additional setup is required
— simply
enable Auto Follow-Up
, and this enhancement will work
by default
for all your bots.
The AI now evaluates the
conversation’s tone, intent, and context
before executing a follow-up.
Using
agentic detection
, it determines whether the conversation is still open or has ended.
If the user no longer requires assistance, the bot will
cancel the scheduled follow-up automatically
.

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When the Bot Won’t Follow Up

Here are scenarios where the bot will now skip follow-ups intelligently
:

When the user is disqualified

Example responses:  

- “Sorry, you’re not in our service area.”  

- “We don’t provide that service in your location.”  

When the user expresses disinterest

Example responses:  

“Not interested.”
No thanks.”
“I don’t need your service.”

When the user declines to book an appointment

Example: “I don’t want to book an appointment.”
If the bot ends the conversation,
no follow-up will be triggered
.
If the bot continues the conversation, it will
reassess
if a follow-up is still necessary.

When the user expresses anger or frustration

Example responses:  

“Leave me alone.”
“Stop texting me.”
“This is spam.”
“Not looking right now.”

When the conversation ends naturally or softly

Example responses:  

“Got it, Ryan. If you need anything else, feel free to ask.”
“Thanks for the chat. Talk soon!”
“That covers everything from my side.”
“Hope that helps! Always here if you need anything.”
These indicate closure and no further follow-up is needed unless the user re-engages.

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#Why It Matters

Prevents
unnecessary follow-ups
that may frustrate leads.
Makes AI
smarter and more natural
in understanding conversations.
Maintains a
professional and non-intrusive
brand experience.
Saves time by
automating context detection
for follow-up logic.